Last Updated: May 2026

RYNZ (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains what information we collect, how we use it, and your rights regarding your personal data.

1. Who We Are

RYNZ is a home appliance installation business providing installation services in Rugby and surrounding areas.

If you have any questions regarding this Privacy Policy, please contact us using the details provided on our website.

2. Information We Collect

We may collect the following information when you contact us:

• Name
• Telephone number
• Email address (if provided)
• Property address (where installation work is required)
• Details relating to your enquiry or booking

Information may be collected through:

• Website contact forms
• Telephone calls
• WhatsApp messages
• Booking requests
• Customer correspondence

3. How We Use Your Information

We use your information to:

• Respond to enquiries
• Provide quotations
• Arrange appointments
• Carry out installation services
• Contact you regarding your booking
• Maintain business records
• Meet legal and accounting obligations

We only collect information that is necessary to provide our services.

4. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties.

Your information may be shared only where necessary, including:

• Payment providers
• Website hosting providers
• Software providers used to manage bookings
• Legal or regulatory authorities where required by law

5. Data Security

We take reasonable steps to protect your personal information from unauthorised access, misuse, loss, or disclosure.

While we work to keep your information secure, no internet-based service can guarantee complete security.

6. How Long We Keep Your Information

We retain personal information only for as long as necessary to:

• Provide our services
• Maintain business records
• Comply with legal, tax, and accounting requirements

Information that is no longer required will be securely deleted.

7. Website Contact Forms

When you submit a form through our website, the information you provide is used solely to respond to your enquiry or manage your booking.

We do not use contact form submissions for unsolicited marketing.

8. Telephone Calls and WhatsApp

When you contact us by telephone or WhatsApp, we may retain messages, call records, photographs, and other information relevant to your enquiry or installation service.

This information is used solely for customer service, record keeping, and completing the requested work.

9. Customer Photographs

We may take photographs before, during, and after installation work for:

• Record keeping
• Insurance purposes
• Quality control
• Marketing and social media content

No personal information or identifying details will be published without permission.

10. Your Rights

Under UK data protection laws, you have the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of your information where applicable
• Object to certain uses of your information
• Lodge a complaint with the Information Commissioner’s Office (ICO)

11. Cookies

Our website may use cookies and similar technologies to improve website functionality and user experience.

You can manage cookie preferences through your browser settings.

12. Changes to This Policy

We may update this Privacy Policy from time to time.

Any changes will be published on this page with an updated revision date.

13. Contact Us

If you have any questions regarding this Privacy Policy or how your personal information is handled, please contact us using the contact details provided on our website.